Place an order

Basic Concepts

Website visitor - a person who has accessed the website https://niti.shop without the purpose of placing Orders.

User - an individual, a visitor of the Site, who accepts the terms and conditions of this Agreement and wishes to place Orders on the trading platform https://niti.shop.

Buyer - User who placed an Order on the website https://niti.shop

Seller - other legal/physical entity or individual entrepreneur, whose goods are placed on the trading platform https://niti.shop.

Trading platform or online shop - an Internet site located in the Internet at https://niti,shop, where the Goods offered by the Sellers for purchase, as well as the terms of payment and delivery of the Goods to the Buyers are presented.

Website - https://niti.shop

Seller's page - a page of the Website containing information about the terms of sale, delivery and return of the Goods sold by the Sellers, as well as other information materials for conclusion and execution of the contract of sale of the Goods. The Seller's page is accessed via a link on the page with the description of the Goods under the "Add to basket" button.

Goods - author's dolls and related handmade materials presented for sale on the Site.

Order - a duly executed application of the Buyer for purchase and delivery of the Goods selected on the Website to the address specified by the Buyer / by self-delivery.

1. General Provisions.

1.1 These terms and conditions ("User Agreement") implemented on the https://niti,shop marketplace apply to the entire range of services offered on the Internet, by any means or means, including (but not limited to): computers, mobile phones, tablets and other communication devices. NITI grants access to the use of its system, databases and everything available under this User Agreement.

1.2 The Seller sells the Goods via the marketplace https://niti.shop or via NITI mobile applications for iOS and Android operating systems.

By ordering the Goods through the Marketplace, the User agrees to the terms of sale of the Goods set out below (hereinafter - the Terms of Sale of the Goods), including with respect to the Goods sold by other legal entities/individuals and/or individual entrepreneurs, as well as with the terms of sale and delivery of the Goods posted on our pages and pages of the relevant Sellers containing information on the terms of sale and delivery of the Goods by other legal entities/individual entrepreneurs. In case of disagreement with this User Agreement (hereinafter - Agreement / Public offer), the User is obliged to immediately stop using the service and leave the Trading platform https://niti.shop.

1.3 These Terms and Conditions of Sale, as well as information about the Goods provided on the Website, are a public offer in accordance with applicable Russian law.

1.4 The Agreement may be unilaterally amended by the Seller without notice to the User/Buyer. The new version of the Agreement comes into force from the moment of its publication on the Website, unless otherwise provided by the terms of this Agreement.

1.5 The Public offer shall be deemed accepted by the Website Visitor/Buyer from the moment of registration of the Visitor on the Website, placing an order by the Buyer without authorisation on the Website, via mobile applications for iOS and Android operating systems, as well as from the moment of acceptance of the Buyer's Order by e-mail info@niti.shop.

The retail sale contract shall be deemed concluded from the moment the Seller issues to the Buyer a cash or sales receipt or other document confirming payment for the goods.

By providing the Seller with his/her e-mail address and telephone number, the Website Visitor/User/Buyer agrees to the use of these means of communication by the Seller and third parties involved for the fulfilment of obligations to the Website Visitors/Users/Buyers, for advertising and informational mailings containing information about discounts, upcoming and current promotions and other actions of the Seller, about order delivery, as well as other information directly related to the performance of the obligation.

1.6 By placing an Order, the User/Buyer agrees that the Seller may entrust the performance of the Agreement to a third party, while remaining responsible for its performance.

1.7 All rights and obligations under the Agreement concluded with the User arise directly with the Seller, and the Buyer, by accepting this Agreement, fully understands and agrees that in case of conclusion of an agreement with a Seller other than NITI, NITI shall not be a party to the said agreement and shall have no obligations related to its performance, except as provided by this Public Offer.

1.8 Within the framework of the Order, NITI provides the User with information support of the Agreement concluded between the User and the Seller.

2. Subject of the Agreement

2.1 The subject of this Agreement is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, Goods presented in the catalogue of the Trading Platform https://niti.shop.

2.2 This Agreement applies to all types of Goods and services presented on the Website, if such offers with description are present in the catalogue of the Online Store.

3. Registration on the Site

3.1 Registration on the Website is carried out using the "Registration" window.

3.2 Registration on the Website is mandatory for placing an Order.

3.3 NITI is not responsible for the accuracy and correctness of the information provided by the User during registration.

3.4 The User undertakes not to disclose to third parties the login and password specified by the User during registration. If the User has any concerns about the security of his/her login and password or the possibility of their unauthorised use by third parties, the User undertakes to immediately notify the User by sending a letter to support@niti.shop.

3.5 Communication of the User/Buyer with Call-centre operators/managers and other representatives of NITI and other Sellers shall be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use foul language, swear words, abusive expressions, as well as threats and blackmail, regardless of the form and to whom they were addressed.

4. goods and purchase procedure

4.1 The Seller shall ensure that the Goods presented on the Website are available in its warehouse. Photographs attached to the Goods are only illustrations of the Goods and may differ from the actual appearance of the Goods. Descriptions/characterisations attached to the Goods do not purport to be complete and may contain typographical errors. To clarify information about the Goods, the Buyer should contact Customer Support. The information provided on the Site is updated every 2 hours.

4.2 In case of unavailability of the Goods ordered by the Buyer at the Seller's warehouse, the Seller shall have the right to exclude the said Goods from the Order / cancel the Buyer's Order, notifying the Buyer by sending an e-mail to the address specified by the Buyer during registration (or by calling the NITI Call Centre operator).

4.3 In the event of cancellation of a prepaid Order in whole or in part, the cost of the cancelled Goods shall be refunded by the Seller to the Buyer in the manner in which the Goods were paid for.

4.4 The Buyer's order shall be placed in accordance with the procedures specified on the Site in the section "Order placement".

4.5 The Buyer shall be fully responsible for providing inaccurate information that made it impossible for the Seller to properly fulfil its obligations to the Buyer.

4.6 After placing an Order on the Website, the Buyer shall be informed of the expected date of delivery by sending an e-mail to the address specified by the Buyer during registration or by telephone. This information is provided by the Seller.

5. Order delivery
5.1 The methods as well as approximate delivery times for the Goods are specified in each Seller's shop; specific delivery times may differ from those specified.
5.2 Information on delivery times for Goods sold by other Sellers is available on the respective Sellers' pages on the Website.
5.3 Delays in delivery are possible due to unforeseen circumstances not caused by the Seller.
5.4 Upon delivery, the Order shall be handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the "Recipient"). If it is impossible for the above persons to receive the Order paid in cash, the Order may be delivered to a person who can provide information about the Order (departure number and/or full name of the Recipient) and pay the cost of the Order in full to the person delivering the Order. The Sellers have the right to independently determine the range of persons to whom the ordered Goods may be delivered.
5.5 In order to avoid fraud and to fulfil the obligations set out in clause 5 of this Agreement, the person delivering the Order may, upon delivery of the prepaid Order, request the Payee's identity document and indicate the type and number of the document provided by the Payee on the Order receipt. The Seller guarantees confidentiality and protection of the Payee's personal information (clause 9.3).
5.6 The risk of accidental loss of or accidental damage to the Goods shall pass to the Buyer from the moment of delivery of the Order and signing by the Recipient of the documents confirming delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order and delivery prepaid by the Buyer in full after receiving confirmation of the loss of the Order from the Delivery Service.
5.7 The cost of delivery of each Order is calculated individually, based on information about the Seller of the ordered Goods, weight of the Goods, region and method of delivery, as well as (if necessary) form of payment, and is indicated on the Site at the last stage of Order placement.
5.8 The Seller's obligation to deliver the Goods to the Buyer shall be deemed to be fulfilled at the moment of delivery of the Goods by courier to the Recipient or receipt of the Goods by the Recipient at the post office or at a pre-agreed place of delivery of the Order (including self-delivery points).
Upon receipt of the Order at the post office, after payment for the delivered Goods, the Recipient shall inspect the delivered Goods and open them in the presence of Postal employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as to check the service life of the delivered Goods and the integrity of the packaging. In case of any claims to the delivered Goods (insufficient quantity, attachment of Goods other than those specified in the description of the consignment, manufacturing defect, other claims), the Post's employees shall draw up a Statement of Identified Discrepancies at the direction of the Payee. If the Recipient has not made any claims in the above-mentioned manner, the Seller shall be deemed to have fully and duly fulfilled its obligation to deliver the Goods.
If the delivered Goods are returned by Post due to the existence of claims to the Goods, the Recipient shall attach the following documents to the Consignment containing the returned Goods:
application for a refund;
a copy of the act on identified discrepancies;
a copy of the payment receipt;
A copy of the inventory list of the Consignment;
refund request form.
5.9 Upon acceptance of the Order from the courier, the Payee shall inspect the delivered Goods and check their compliance with the declared quantity, range and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If the Recipient has no claims to the delivered Goods, he/she shall sign the "Order Delivery Form" or other similar document issued by the courier and pay for the Order (if the payment is not 100% prepayment). Signature on the delivery documents confirms that the Recipient has no claims to the Goods and that the Seller has fully and duly fulfilled its obligations to transfer the Goods.
5.10. The time of the couriers delivering the Goods may vary both upwards and downwards, depending on the delivery conditions of the respective Seller.
5.11. The Buyer accepts and agrees that the date, time and route of delivery of Goods sold by sellers other than NITI.com are at the sole discretion of the sellers and in some cases this information may not be communicated to the Buyer;
5.12. The User understands and agrees that: delivery is a separate service, which is not an integral part of the Goods purchased by the Buyer, and its performance ends at the moment when the Goods are received by the Recipient and paid for. Some Sellers who sell their Goods in the Online Shop may charge a separate fee for the delivery service of the Goods (the terms and conditions and the cost of delivery in case of charging a separate fee are posted on the respective Sellers' Pages). Claims regarding the quality of the purchased Goods arising after receipt and payment for the Goods shall be dealt with in accordance with the European legislation and warranty obligations of the respective Seller. In this regard, the purchase of Goods with delivery does not entitle the Buyer to request delivery of the purchased Goods for warranty service or replacement, does not allow for warranty service or replacement of the Goods by travelling to the Buyer and does not imply the possibility of refunding the cost of delivery of the Goods in cases where the Buyer is entitled to a refund for the Goods as such.

6. Payment for goods

6.1 The price of goods sold in the Online Shop is stated in RUB and does not include value added tax if the respective Seller applies the relevant taxation system.

6.2 The price of the Goods is indicated on the Website. If the price of the Goods ordered by the Buyer is incorrect, the Seller shall inform the Buyer of the need to confirm the Order at the corrected price or cancel the Order. If the Buyer cannot be contacted, this Order shall be deemed cancelled. If the Order has been paid for, the Seller shall refund to the Buyer the amount paid for the Order in the same way it was paid for.

6.3 The price of the Goods on the Website may be changed unilaterally by the Seller. In this case, the price of the Goods ordered by the Buyer shall not be changed. The price of the Goods may be differentiated by region.

6.4 Peculiarities of payment for the Goods by bank cards:

6.4.1 Bank card transactions shall be carried out by the cardholder or a person authorised by him/her.

6.4.2 Authorisation of bank card transactions is performed by the bank. If the bank has reasons to believe that the transaction is fraudulent, the bank shall have the right to refuse the transaction.

6.4.3 In order to avoid any abuse of bank cards in payment, all Orders placed on the Website and prepaid by bank card shall be verified by the Seller. In order to verify the identity of the cardholder and his/her right to use the card, the Seller may require the Buyer who has placed such an order to present an identity document.

6.5 The Seller has the right to provide discounts on the Goods and establish a bonus programme. Types of discounts, bonuses, procedure and terms of their accrual shall be determined by the Sellers independently and indicated on the Website (discounts, bonuses, procedure and terms of their accrual in respect of the Goods of Sellers other than NITI shall be placed on the respective Sellers' Pages) and may be changed unilaterally by the Seller. The discount set by the relevant Seller cannot be applied to Goods sold by another Seller, unless otherwise specified for the relevant Goods on the Website.

Possibly, when applying a discount/bonus, when the recalculated cost of the Goods includes euro cents (euro cents), such cost of the Goods shall be rounded downwards to a multiple of 1 (One) rouble.

6.6 In the event of marketing promotions involving the attachment of any items to shipments with the Buyer's Order, delivery of these attachments shall be at the Buyer's expense. In order to refuse the attachment, the Buyer should contact Customer Service.

6.7 The Seller shall keep statistics of orders repurchased by the Buyer. The Seller is entitled to unilaterally determine the payment methods available to the respective Buyer based on the statistics of the Buyer's actions in relations with the Seller.

6.8 The Order shall be considered incomplete if the Buyer informs the Seller about the change of the purchase decision before the start of order assembly in the warehouse. If the Buyer informs the Seller after the moment of commencement of assembly of the order in the warehouse, such Order shall be deemed rejected. NITI shall have the right to decide to block the Buyer's "On Receipt" service in respect of the Goods sold, firstly, if, in accordance with the specified statistics, the volume of goods rejected by the Buyer is more than 80% of the total volume of delivered goods within 4 or more consecutive orders placed earlier. Secondly, if the share of incomplete orders is more than 60 per cent of the total number of orders placed and the number of incomplete orders is at least 5.
Subsequently, the Buyer will be able to use the "upon receipt" service again only after redemption of one to three orders totalling RUB 1000 within three months.

6.9 The Seller has the right to limit the payment methods available to the Buyer depending on the volume of previous orders. The payment method "on receipt" is not available to Buyers who have placed more than 10 orders or 100 products within 10 days, or confirmed more than 5 orders or 50 products within 2 days. Other sellers have the right to limit the payment methods available to the buyer at their discretion.

7. Return of goods and money

7.1 Thank you for your purchase. We hope that you are satisfied with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it to us for a full refund only. Please see below for more information on our returns policy.

7.2 All returns must be postmarked within seven (7) days of purchase. All returns must be in new and unused condition, with all original tags and labels.

7.3 To return the product, send a message to the support service at support@niti.shop to obtain a return authorisation number. After receiving the number, place the goods securely in their original packaging and enclose proof of purchase, then send the return to the following address: to the address of the shop where the purchase was made.

7.4 Please note that all return shipping costs will be your responsibility. We strongly recommend that you use a trackable method to send your return.

7.5 Once we have received the return and checked the condition of the goods, we will process your refund. Please allow at least thirty (30) days from receipt of the merchandise for us to process the return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return has been processed.

7.6 The following goods are non-returnable:

 

    Digital goods, handmade goods customised to the customer's order, handmade goods in a single copy.

 

In the event of faulty or damaged goods, please contact us on the contact details below to arrange a refund or exchange.

7.7 Please note

The return of goods is made only upon agreement with the shop where the goods were purchased and if it does not contradict the shop's Return Policy.

8. Responsibility

8.1 The Seller shall not be liable for any damage caused to the Buyer due to improper use of the Goods purchased from the Online Shop.

8.2 The Seller is not responsible for the content and functioning of external websites.

8.3 NITI shall not be responsible for the quality of the Goods sold by other Sellers, as well as for the fulfilment of their obligations to transfer the Goods to the Buyer in terms of their completeness and quantity corresponding to the Order placed by the Buyer. The Buyer hereby agrees that all claims regarding the quality, quantity and completeness of the Goods, as well as the terms of delivery of the Goods shall be directed to the Seller whose Goods were ordered in the Online Shop. NITI undertakes to assist the Buyers in resolving their claims against the Sellers by providing all information available to NITI on the procedure of operation, conditions of sale and return of the Goods, location of the relevant Sellers, as well as any other information relevant to the resolution of such claims, which is at the disposal of NITI and is not confidential by law or contract.

 

9. Privacy and data protection

Personal information of the User/Buyer shall be processed in accordance with Russian laws on personal data protection. In accordance with the provisions of Law 15/1999 of 19 December on personal data protection, all personal information provided during the use of the Marketplace (online shop https://niti.shop) will be processed in accordance with the Privacy Policy, which each user must accept at the time of registration and use of the system.

9.2 When registering on the Website, the User provides the following information: Surname, First Name, Patronymic, contact phone number, e-mail address, date of birth, gender and delivery address of the goods.

By submitting their personal data to the Seller, the Site Visitor/User/Buyer agrees to their processing by the Seller, including for the purposes of fulfilling the Seller's obligations to the Site Visitor/User/Buyer under this Public Offer, promoting the Seller's goods and services, conducting electronic and SMS surveys, monitoring the results of marketing campaigns, customer support, organising the delivery of goods to the Buyers, conducting prize drawings among the Site Visitors/Users/Buyers, controlling the satisfaction of the Seller's customers with the products and services of the Site Visitor/User/Buyer.

9. 4 Processing of personal data means any action (operation) or set of actions (operations) performed with or without the use of automation means with personal data, including collection, recording, systematisation, accumulation, storage, clarification (update, change), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the performance of obligations), depersonalisation, blocking, deletion, destruction of personal data (including transfer to third parties, not excluding cross-border transfer, if the need arose in the performance of obligations), depersonalisation, blocking, deletion, destruction of personal data, as well as processing of personal data.

9.4.1 The Seller has the right to send information, including advertising messages, to the User's/Buyer's email and mobile phone with the User's/Buyer's consent, expressed through actions that uniquely identify the subscriber and allow to reliably establish his/her will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal, notifying NITI of his/her refusal by sending a corresponding application to the Seller's e-mail address: info@niti.shop Service messages informing the User/Buyer about the order and its processing stages are sent automatically and cannot be rejected by the User/Buyer.

9.4.2 Withdrawal of consent to the processing of personal data is carried out by withdrawing the acceptance of this Public Offer.

9.5 The Seller has the right to use "cookies" technology. "Cookies" do not contain confidential information. The Visitor/User/Buyer hereby consents to the collection, analysis and use of "cookies", including by third parties in order to generate statistics and optimise advertising messages.

9.6 The Seller receives information about the ip address of the visitor of the NITI website. This information is not used to identify the visitor.

9.7 The Seller is not responsible for the information provided by the User/Buyer on the Site in a publicly available form.

9.8 The Seller has the right to record telephone conversations with the User/Buyer. In doing so, the Seller undertakes to: prevent attempts of unauthorised access to the information obtained during telephone conversations and/or transfer it to third parties not directly related to the execution of Orders.

10. Term of validity of the Public Offer

10.1 This Public offer comes into effect from the moment of its acceptance by the Website Visitor/Buyer and is valid until the moment of withdrawal of the acceptance of the Public offer.

 

11. Feedback and rating system

11.1 The Seller grants users of the NITI online shop the right to leave their feedback or comments in a designated area of the online shop, which may be an evaluation of the quality of the NITI online shop or the quality of the purchased goods. Reviews and comments are posted on our website solely to allow other users to express their opinion on the characteristics of the purchased product or the reliability of the online shop NITI.

11.2 All reviews and comments are subject to mandatory moderation in order to determine their compliance with applicable laws and to identify possible inaccuracies in the data provided. NITI reserves the right, at its discretion, to reject, delete or modify feedback and comments in any way.

11.3 Users or Buyers undertake to comply with moral, legal and ethical standards when writing reviews. The review may not contain obscene, vulgar, racist expressions, may not contain contact information - means of communication, telephone numbers, e-mail, addresses and other information that may violate the rights of third parties and the right to privacy; in addition, it is not allowed to publish information containing advertising materials or links to other Internet resources.

11.4 Reviews moderated and published on the website of NITI online shop are not subject to modification or deletion, except for legal reasons and moral standards. A review or comment may be deleted by voluntary and mutual consent of the participants of this User Agreement by sending a corresponding request to the support service via e-mail info@niti.shop.

11.5 Published feedback may also be used by NITI Online Shop at its discretion, as an addition to promotions and offers, in order to improve the quality of services provided in newsletters, offers, promotions or similar mailings.

11.6 The published reviews are part of the rating system of the products offered. The rating system is fully automated and is created on the basis of a certain number of criteria. The rating of the object, as well as the reviews, are intended solely for informing users about the possible and expected quality and compliance with the real state of the offered goods and services.

12. Intellectual property rights

12.1 NITI owns or has appropriate rights to use the intellectual property, where applicable, of the online shop and all content used on the website, including the platform, texts, photographs, illustrations, logos, trademarks, graphics, designs, interfaces and any other content or information necessary for the operation of the online shop.

12.2 Accessing, browsing and using the Site does not imply the transfer of intellectual property, nor the full or partial assignment of such rights to NITI. The law grants the user the right to use the content and services of the Site in the manner and under the conditions provided for the possibility of using the advantages of the NITI online shop.

12.3 If the user of the NITI online shop provides information to the owners of the site, through any information channel, the user hereby declares and confirms that he has rights to this information and does not violate any intellectual, industrial property rights, trade secrets or any other rights of third parties, and that such information is not confidential and/or will not cause harm to third parties.

12.4 If the user becomes aware of the existence of any illegal content or content contrary to law that may lead to an infringement of the above rights (clause 12.3.), he/she must immediately inform the owner of the NITI online shop via the feedback form so that the owners of the website can take appropriate action.

13. Additional terms and conditions

13.1 The Seller is authorised to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

13.2 The Online Store and the provided services may be temporarily partially or completely unavailable due to preventive or other works or for any other reasons of technical nature. NITI technical service has the right to carry out necessary preventive or other works from time to time with or without prior notice to the Buyers.

13.3 The provisions of European law shall apply to the relations between the User/Buyer and the Seller.

13.4 In case of questions and claims from the User/Buyer, he/she should contact the Seller by e-mail or other available means. All disputes arising between the parties shall be attempted to be resolved through negotiations, if no agreement is reached, the dispute shall be submitted to the court in accordance with the applicable European legislation.

13.5 The invalidation by a court of law of any provision of this Agreement shall not invalidate the remaining provisions.